The crowd at Graham Chapel was waiting to hear about his new book, How to Know a Person: The Art of Seeing Others Deeply and Being Deeply Seen. It was a book, he admitted, that would have been impossible to write ten years ago. Back then, when a flung baseball bat landed at his feet during a game, he slid it under his seat and stared straight ahead. Later, he wondered what was wrong with him. Anybody else would have been jumping up and down high-fiving people. Why couldn’t he show a little emotion, a little joy?